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Help Center
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Retiva Help Center
Answers, guides and step-by-step instructions.
Articles
Getting started
Getting started with Retiva
What Retiva is, how to create your account and team, how to find your way around the dashboard, and what to do to take your first sale.
Stores
Stores and storefront
How to create a store, set its currency and languages, connect a custom domain, and fill in the contact details shown on vouchers.
Appearance
Store appearance and branding
How to customise the storefront theme, store copy and voucher design so everything stays consistent with your brand.
Payments
Payments with Stripe
How to connect Stripe Connect, take payments, understand payouts and fees, and handle refunds.
Vouchers
Monetary vouchers
How to create monetary vouchers, set value and price, define validity, and manage products in your store.
Tickets
Event tickets
How to create and sell event tickets, how they differ from monetary vouchers, and how to redeem them at the door.
Orders
Sales and orders
How to track orders, check payment status, and understand what a customer receives after a purchase.
Redeeming
Redeeming vouchers (Redeem)
How to redeem vouchers in person — scanning the QR code, entering a code manually, and resolving common issues.
Mobile pass
Mobile pass (Apple and Google Wallet)
How a voucher works in a phone wallet and how to style the card — colours, metadata and logo — with a live preview.
Loyalty
Loyalty programme
How loyalty works in Retiva — stamp cards, the reward that lands in the customer's wallet, and launching your first programme.
